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a commentary on emerging trends in business technology.

Personal Brand Building: “We are the CEOs of our own companies: Me, Inc.”

Personal Brand Building: “We are the CEOs of our own companies: Me, Inc.”
I’ve been having numerous conversations with people on the topic of personal brand development — there is a general acceptance of the increasing importance of this concept, which is described wonderfully by a Fast Company article by Tom Peters:
“Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance of branding. We are the CEOs of our own companies: Me, Inc.”
http://www.fastcompany.com/magazine/10/brandyou.html
So where to start?
There are a wealth of “personal brand development” websites and articles, and I provide a few links to those I personally found useful further below.  But how about this for a starting point: what do you want people to see when they Google you?
More than ever before, we have at our finger tips an unprecedented amount of tools for helping to shape our digital profile.
LinkedIn: This professional networking tool has become standard operating procedure for business pros across all industries – it’s the replacement to the business card.  Meet someone interesting at that conference last week? Make sure to send a personalized follow-up note (avoid using the canned, default text) with your LinkedIn request.  I can’t stress the importance of developing one’s network early in your career – you don’t want to find yourself in a position where you regret not having a supportive network of colleagues and contacts.
Best LinkedIn, how-to article: 10 Ways To Use LinkedIn by Guy Kawasaki
http://blog.guykawasaki.com/2007/01/ten_ways_to_use.html
Blogging: There is no better platform for conveying thought leadership.  A blog gives every person the opportunity to convey their passions, their ideas, their thought process.  Sound familiar?  In every way, the blog can replace the traditional, paper resume.  During a recent job interview, I was challenged to consider the future of magazines and the publishing industry.  I could’ve wrote back an email with some thoughts.  Maybe even write something elegant in Word.  But I decided to have some fun with it — I prepared a series of slides, hosted them on SlideShare, and embedded them within a post on my blog, and sent the link to the prospective employer.
My preferred blogging platform: WordPress (free hosting option, super easy to use, lots of templates to choose from)
Don’t like to write?  Then put that microphone or webcam to good use!  You can create your own “channel” on video sharing services like YouTube and Vimeo, and embed audio/video podcasts directly within your blog posts.
Twitter: You could use this to tell people what you had for lunch.  Or, you can use this hyper-expanding micro-blogging service to further develop your personal brand.  Here’s a great example from a friend of mine in the financial services industry:
@nickchen66: US Consumer Confidence was 54.9 this morning. Anything above 50 is considered bullish… that’s why stocks are up huge today.
Thought leadership and a willingness to educate and add value all rolled up in 140 characters or less.  Also, don’t forget to tweet your latest blog updates, which provides your Twitter followers with 1-click access to your latest content.
Facebook: Like it or not, Facebook is increasingly becoming a professional networking tool, despite some people’s efforts to keep this an oasis of their private & personal relationships.  Despite privacy controls, I treat anything I do on Facebook as publicly available.  Better safe than sorry (just ask this once-aspiring NDP candidate from BC).
Consistent across all platforms is the opportunity to engage, respond, teach, and add value.  Of course, apply common sense as you navigate these tools.  You can always create a checklist for vetting content prior to publishing, perhaps ask yourself questions such as, “Would this content be cool with my current/former employer/client/partner/mother?”
Ultimately, my advice is to simply to dive in and experiment, and learn from your mistakes.  Sign-up to a blogging service and try it out.  Not ready to announce yourself publicly to the world?  Use a pseudonym.  Have a portfolio of work?  Put it on Flickr.  Want to share your latest insights into fashion trends?  Create a photo blog.
I’ll close with another great quote from Tom Peters:
“What’s the future of You?  It’s over. No more vertical. No more ladder. That’s not the way careers work anymore. Linearity is out. A career is now a checkerboard. Or even a maze. It’s full of moves that go sideways, forward, slide on the diagonal, even go backward when that makes sense. (It often does.) A career is a portfolio of projects that teach you new skills, gain you new expertise, develop new capabilities, grow your colleague set, and constantly reinvent you as a brand.”

I’ve been having numerous conversations with people on the topic of personal brand development — there is a general acceptance of the increasing importance of this concept, which is described wonderfully by Tom Peters:

“Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance of branding. We are the CEOs of our own companies: Me, Inc.”

So where to start?

There are a wealth of “personal brand development” websites and articles, and I provide a few links to those I personally found useful further below. But how about this for a starting point: what do you want people to see when they Google you?

More than ever before, we have at our finger tips an unprecedented amount of tools for helping to shape our digital profile.

#1) LinkedIn: This professional networking tool has become standard operating procedure for business pros across all industries – it’s the replacement to the business card. Meet someone interesting at that conference last week? Make sure to send a personalized follow-up note (avoid using the canned, default text) with your LinkedIn request. I can’t stress the importance of developing one’s network early in your career – you don’t want to find yourself in a position where you regret not having a supportive network of colleagues and contacts.

Best LinkedIn, how-to article (inspiring!): 10 Ways To Use LinkedIn by Guy Kawasaki

#2) Blogging: There is no better platform for conveying thought leadership. A blog gives every person the opportunity to express their passions, their ideas, their thought process. Sound familiar? In every way, the blog can replace the traditional, paper resume.

During a recent job interview, I was challenged to consider the future of magazines and the publishing industry. I could’ve written an email with some thoughts. Maybe even write something elegant in Word. But I decided to have some fun with it — I prepared a series of slides, hosted them on SlideShare, and embedded them within a post on my blog, and sent the link to the prospective employer. (And yes, I got the job, but even if I didn’t, it would serve as great content and reference for the next opportunity.)

I’m careful to point out here that blogging (for me, anyway) isn’t just about setting oneself up for that next career opportunity, it’s about spreading a message.  The magic comes when that messaging resonates with your audience (intended, or otherwise), be it a prospective employer, potential customer, professional colleague or friend.

My preferred blogging platform: WordPress (free hosting option, super easy to use, lots of templates to choose from)

Don’t like to write? Then put that microphone or webcam to good use! You can create your own “channel” on video sharing services like YouTube and Vimeo, and embed audio/video podcasts directly within your blog posts.

#3) Twitter: You could use this to tell people what you had for lunch. Or, you can leverage this hyper-expanding micro-blogging service to further develop your personal brand. Here’s a great example from a friend of mine in the financial services industry:

@nickchen66: US Consumer Confidence was 54.9 this morning. Anything above 50 is considered bullish… that’s why stocks are up huge today.

Thought leadership and a willingness to educate and add value all rolled up in 140 characters or less. Also, don’t forget to tweet your latest blog updates, which provides your Twitter followers with 1-click access to your latest content.

#4) Facebook: Like it or not, Facebook is increasingly becoming a professional networking tool, despite some people’s efforts to keep this an oasis of their private & personal relationships. Despite privacy controls, I treat anything I do on Facebook as publicly available. Better safe than sorry (just ask this once-aspiring NDP candidate from BC).

Consistent across all platforms is the opportunity to engage, respond, teach, and add value. Of course, apply common sense as you navigate these tools. You can always create a checklist for vetting content prior to publishing, perhaps ask yourself questions such as, “Would this content be cool with my current or former employer / client / partner / mother?”

Ultimately, my advice is to simply to dive in and experiment, and learn from your mistakes.  Sign-up to a blogging service and try it out.  Not ready to announce yourself publicly to the world?  Use a pseudonym.  Have a portfolio of work? Put it on Flickr. Want to share your latest insights into fashion trends? Create a photo blog.

I’ll close with another great quote from Tom Peters:

“What’s the future of You?  It’s over. No more vertical. No more ladder. That’s not the way careers work anymore. Linearity is out. A career is now a checkerboard. Or even a maze. It’s full of moves that go sideways, forward, slide on the diagonal, even go backward when that makes sense. (It often does.) A career is a portfolio of projects that teach you new skills, gain you new expertise, develop new capabilities, grow your colleague set, and constantly reinvent you as a brand.”

Additional recommended reading & sources of inspiration:

Filed under: Marketing , , , ,

Riding the Google Wave

(In case the video embed doesn’t work, you can view the video directly here: http://www.youtube.com/watch?v=y_IcAZCvE5g)

Transcript:

Hi, I’m Michael Whang, today, I’d like to talk about Google Wave – a new real-time communications platform announced by Google today at their Google I/O conference.
For some time, people have asked me about my thoughts on Twitter – is it rad or fad, or both?  I’m always careful to point out the underlying, sociological driver of the success behind tools like Twitter.  I’ve always believed that tools such as Twitter are at risk of being displaced or marginalized, but that the concept behind it, the human need to connect, is here to stay.
There’s always been something about Twitter, and even Facebook to a certain extent, and especially EMAIL, that feels constrained or limited or simply not complete nor optimal.  It’s like we’ve been waiting for something more universal, something that will transcend all the hundreds of niche, communications tools that distract and, in many cases, confuse or overwhelm us.
Enter Google Wave – a real-time communications platform designed to mimick human behavior, as opposed to trying to mimick legacy communication modes – and by that, I mean think of email, which replaced snail mail, and instant messaging, which replaced the telephone.
I’m super excited about the prospect of using Google Wave to collaborate with not just friends and family, but with my professional peers.  Google Wave isn’t available to the public yet, but I’m hoping to be able to sneak into the developer preview program.
While Google Wave will be open-source, and support an unlimited number of add-ons and extensions, such as integration with Twitter, one has to wonder if, in a Google Wave world, if tools such as Twitter will even remain relevant.
If you’d like to learn more about Google Wave, I’ve provided a link on my blog to a wonderful summary article on Mashable by Ben Parr, that’s where I got the screenshots I’m using in this video.
Thanks for watching!

Hi, I’m Michael Whang, today, I’d like to talk about Google Wave – a new real-time communications platform announced by Google today at their Google I/O conference.

For some time, people have asked me about my thoughts on Twitter – is it rad or fad, or both?  I’m always careful to point out the underlying, sociological driver of the success behind tools like Twitter.  I’ve always believed that tools such as Twitter are at risk of being displaced or marginalized, but that the concept behind it, the human need to connect, is here to stay.

There’s always been something about Twitter, and even Facebook to a certain extent, and especially EMAIL, that feels constrained or limited or simply not complete nor optimal.  It’s like we’ve been waiting for something more universal, something that will transcend all the hundreds of niche, communications tools that distract and, in many cases, confuse or overwhelm us.

Enter Google Wave – a real-time communications platform designed to mimick human behavior, as opposed to trying to mimick legacy communication modes – and by that, I mean think of email, which replaced snail mail, and instant messaging, which replaced the telephone conversation.

I’m super excited about the prospect of using Google Wave to collaborate with not just friends and family, but with my professional peers.  Google Wave isn’t available to the public yet, but I’m hoping to be able to sneak into the developer preview program.

While Google Wave will be open-source, and support an unlimited number of add-ons and extensions, such as integration with Twitter, one has to wonder if, in a Google Wave world, if tools such as Twitter will even remain relevant.

If you’d like to learn more about Google Wave, I’ve provided a link on my blog to a wonderful summary article on Mashable by Ben Parr, that’s where I got the screenshots I’m using in this video.

Thanks for watching!

Sources & References:

Filed under: Technology , , , ,

The Future of Magazines & Publishing

I was recently challenged to consider the future of magazines & publishing. My first reaction? Print media is DEAD. DEADER than DEAD. At least, that’s how we’ve been trained to think about traditional media, ever since Al Gore invented the Internet.

In this slide presentation, I provide a very high level, quick & dirty analysis of the current state of magazines, the challenges faced by traditional publishing, but most interestingly a proposal on how content experience must be the focus of publishing in the digital age. 

Sources & credits: Big thank you to Chris Hokansson, friend, mentor and author of Lightbulb in a Thought Balloon, for moderating my initial stance and keeping me from signing the do-not-resuscitate forms on print media. Links to all images and sources available within the Notes section of each slide.

Filed under: Marketing ,

The Evolution of Relationships

evolution1The impending extinction of the traditional 1-to-many relationship model between a company and its customers has long been recognized by marketers.  ”1 to 1″ relationship marketing has been the natural successor to mass media, as database technology and marketing ingenuity have enabled unprecedented levels of personalization.

And while the relationship between a company (brand) and a customer will continue to be significant, there’s a new kind of relationship evolving: the relationship between customers. This is the fundamental basis of social media and social technologies.

Marketers used to have the luxury of defining their own brand — but that’s no longer the case. In very real, practical terms, your brand is what your customers think (and are saying) it is.  This is supported by a Forrester Research survey in which the opinion of friends or acquaintances ranked as the most trusted source of information about products or services.

Filed under: Marketing , , ,

Video is still the next big thing

telemedicine1Laptops have been outselling desktops for years.  Just as importantly, virtually every laptop sold today includes a built-in web cam.  Throw in ever-increasing computational power and ubiquitous highspeed wireless internet access, and we can see the perfect storm brewing that will push video services & applications to the next level, beyond YouTube (finally).  

A great example is Hawaii’s recently launched, 2-way live video conferencing service that connects doctors with patients.  It’s the virtual house call.  In Ontario, we have a telehealth service that provides immediate phone access to nurses that can help you to diagnose and recommend treatment.  Evolving this platform to leverage video could enable better diagnosis (“Show me where it hurts” vs. “Tell me where you’re hurt”), and improve resulting treatment.

Where else could this work?  How often and significant is human interaction for closing a sale?  While visiting the website of a bank when researching financial and insurance solutions, how would the ability to interact with a real person (perhaps to ask questions you may not be comfortable typing out) compare to visiting another bank’s website, where all you get is static text?  (Not to mention an amazing opportunity for a sales rep to pick-up on visual cues from the prospective customer, in order to better respond and dig deeper for insights into the user’s unique needs.)

I’m also waiting for the “Record Video” button for email for the masses.  While video messaging is still “technically expensive” (high bandwidth, high storage), a large player like Google could step in to make this highly accessible.  Voice recognition technology could be used to pick out keywords in the conversation to deliver relevant (yet unobstrusive) advertising.  Gmail, of course, already does this with text-based email.

Filed under: Marketing, Technology , , , ,

Harnessing Social Technology To Energize Brands

In this webcast, I explore three examples of emerging social technologies (Animoto, Photo Books, Facebook Connect) and attempt to understand their impact to brand experiences.  (Length: 17 mins)

Reference highlights & source materials:

Filed under: Marketing, Technology , , , , , , , , ,

Evolving the Online Banking Experience

evolving online bankingHow far over budget am I this month?  Were there any spending irregularities?  What were they?

Seemingly simple questions, but which to answer, can prove to be exceedingly difficult for the typical Canadian consumer.  If you’re one of the few people who are able to maintain their version of Quicken, regularly download and categorize their banking transactions, and can generate financial reports on-demand, you’re far ahead of the game.  But what about the rest of us?

Being able to log into a website, view transactional history, and even pay bills were revolutionary features… 10 years ago.  For whatever reason, online banking hasn’t changed very much for Canadians since 1998.  Automatic categorization, intelligent spending analysis, fraud alerts, personalized investment advice – these are the features and tools that will differentiate a bank from its competitors in the next 10 years.

Imagine switching to (or staying with) a bank because it offered a truly superior, online money management experience.  Consider the quality of the customer you’ve gained as a result, versus the bank that resorted to a switch-to-us-and-get-a-free-iPod promotion.

Filed under: On Demand, SaaS , , ,

Politics 3.0

vote-buttonThe Merriam-Webster dictionary simply defines democracy as “government by the people”.  What if, through technology, we could extend that definition… literally?  If the incredible success of the Obama political machine, which leveraged an unprecedented amount of social networking technology to galvanize a grassroots movement, can be termed Politics 2.0, then I propose Politics 3.0, where technology enables constituents to vote securely online on every issue that will be presented at your political assembly of choice, e.g., city council, parliament, congress, senate.

Your elected representative takes the results of the online votes, along with the strongest supporting arguments (determined Digg-style), and presents them at the appropriate assembly.  Your elected official becomes bound to the voice of the majority in his/her riding, immediately removing any chance of ambiguity or influence by lobbyists and other special interest groups.

A secure authentication system and process that could enable such a system doesn’t yet exist…  but it will, eventually.  Our next generation of politicians, who are growing up today under the influence of Web 2.0, will embrace this approach.  Within the next 5 years, look for a candidate that will define his/her platform using this very approach (or variation thereof) running for City Council, Congress or Parliament.

Filed under: On Demand, Technology ,

Cloud Computing Redoubted

Cloud computing was featured prominently in tech news this week, thanks to the announcement of Microsoft’s Azure, their long awaited response to Amazon Web Services and Google App Engine.  

If you’re new to the concept of cloud computing, here’s a great, high level overview of Azure from Webmonkey.com:

Azure is a web-based, scalable hosting environment for applications. Developers can build apps using one of Microsoft’s popular desktop coding tools, then deploy them to the Windows Azure platform, where they can be accessed by any computer or internet-connected mobile device. Microsoft supplies the storage, database server, identity management and processing power. As the demand for a particular app or service grows, the amount of resources dedicated to it can be increased or decreased on dynamically, stretching like a virtual elastic band.

I’ve written about the benefits of the cloud, and even speculated on why Microsoft should be diving in head first.  However, despite all the apparent benefits, there is a small but growing movement cautioning against the cloud — and I find myself increasingly agreeing with them.

In an interview with The Guardian, Richard Stallman, founder of the Free Software Foundation and creator of the computer operating system GNU, says that “cloud computing was simply a trap aimed at forcing more people to buy into locked, proprietary systems that would cost them more and more over time.”

My reasons, however, differ slightly.  While the cost of implementing and operating a web application that will scale to millions of users instantly as needed can be prohibitively expensive for small to medium sized companies, cloud computing makes sense for them right now – today.  But what about tomorrow?  

Engineering innovations (such as the memristor and plasmonic nanolithography to name a few) promise to deliver quantum leaps forward in CPU power, data storage and network speeds.  It’s a matter of time before we will all have the power of Google’s massive data centers available in the heel of our shoes.  The term “insufficient disk space” simply will not exist in tomorrow’s vocabulary, just as punch card driven mainframes do not exist in today’s.  Hardware and operating infrastructure will be completely abstracted, and we’ll be able to focus on what really matters – developing that killer app for the iHeel.

Filed under: Cloud Computing ,

Social Media Brand Analysis & Measurement

Who is saying what about your brand?  And just as importantly, how influential are they?  I had the great fortune of receiving a personal demo of Press Army, from Michael Sheetal, Director of UltraSuperNew Inc. during a recent Forrester Research Bloggers event in Tokyo, Japan.  Press Army is a web-based tool that enables real-time brand or topic tracking and analysis in social media.

For our demo, we used the term “iPhone 3G” and specified Japan as our region of interest.  An interactive timeline allowed us to focus on a 4-week period of activity around the launch date in Japan.  A ranking of the contexts in which the search term was used provided insights into the nature and focus of the blog posts/tweets/etc.  ”Availability” topped the list, while “Pricing” came in a distant 5th.  Armed with this information, if I’m the iPhone marketing manager for Japan, I now have a great tool for prioritizing my marketing plans to maximize adoption.  (On the other hand, if I’m the marketing manager for Nokia charged with introducing a smartphone competitor in the hyper-competitive and unforgiving Japanese market, I’m gaining invaluable competitive intelligence…)

Press Army also provided the ability to drill-down and identify specific bloggers who wrote about the “iPhone 3G” in Japan, ranked according to their level of influence, which is determined through several methods including # of views, # of link backs, # of followers (Twitter), and other variables.  Being able to identify the most influential bloggers talking about a specific brand presents some very interesting options.  I might consider methods of (ethically) amplifying the reach of bloggers that are discussing my brand in a positive light.  Conversely, the ability to identify negative content, such as bad reviews, enables me to focus my limited time and energy on the most influential sources.

You can find more information about Press Army at http://pressarmy.com.

Filed under: Marketing , ,