Spin On Demand

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a commentary on emerging trends in business technology.

Evolving the Online Banking Experience

evolving online bankingHow far over budget am I this month?  Were there any spending irregularities?  What were they?

Seemingly simple questions, but which to answer, can prove to be exceedingly difficult for the typical Canadian consumer.  If you’re one of the few people who are able to maintain their version of Quicken, regularly download and categorize their banking transactions, and can generate financial reports on-demand, you’re far ahead of the game.  But what about the rest of us?

Being able to log into a website, view transactional history, and even pay bills were revolutionary features… 10 years ago.  For whatever reason, online banking hasn’t changed very much for Canadians since 1998.  Automatic categorization, intelligent spending analysis, fraud alerts, personalized investment advice – these are the features and tools that will differentiate a bank from its competitors in the next 10 years.

Imagine switching to (or staying with) a bank because it offered a truly superior, online money management experience.  Consider the quality of the customer you’ve gained as a result, versus the bank that resorted to a switch-to-us-and-get-a-free-iPod promotion.

Filed under: On Demand, SaaS , , ,

Microsoft’s Future May Lie In Its Past

How quickly things can change. It seems just a short while ago that Microsoft seemed utterly invincible, swatting away antitrust suits along with the competition as if they were mere flies.

Today, however, Microsoft seems more David than Goliath. With its rapidly decreasing influence on the desktop and the declining relevance of traditional software overall, Microsoft is desperate to reinvent itself in the face of Google’s dominance in search, Apple’s re-emergence with Mac OS and consumer gadgets, the ever increasing popularity (and market share) of Mozilla’s Firefox, and a growing consortium of firms that have embraced and continue to very successfully propagate the software-as-a-service model. Microsoft would seem to be fighting an uphill battle on all of these fronts. And I’m not even going to mention open source (that’s so yesterday).

So where and how can Microsoft leverage its $20 billion war chest to maintain relevance, if not wholly recapture its position as an undisputed technology leader?

I believe the answer lies in Microsoft’s past. Microsoft skyrocketed to success by creating a highly accessible platform that was easy to use by consumers, and easy to develop for by 3rd parties. Windows 3.1 represented a singularly, fantastic break-through achievement.

But what does that mean for today and tomorrow? Vista was 3 years late, and it shows. But does anyone care? The only other real competitor on the desktop is… Microsoft. So forget about the desktop. Especially relevant since no one is developing for the desktop anymore. At the risk of stating the obvious, Web-based applications are well on their way to displacing traditional software on the consumer desktop, and the enterprise won’t be far behind as wireless hi-speed internet access becomes more and more ubiquitous.

Let’s consider Microsoft’s historical strengths: the ability to provide a robust, development platform and programming tools, combined with monopolistic end user reach. In today’s context, user reach continues to be achieved via Internet Explorer’s continuing dominance in the browser space. The opportunity therefore lies in the provisioning of an application development framework, tools and infrastructure for delivering world class, internet applications. Throw in some increasingly popular buzzwords like Cloud Computing, On Demand and SaaS, and we begin to form a vision of the future where Microsoft powers the engine, indeed the operating system, of the on demand, cloud computing model. (I cite numerous benefits of the on demand model in a previous article.)

They’ll have some catching up to do — firms such as Amazon, with their S3 and other cloud computing services, have already launched and are being adopted by early innovators. But Microsoft, known for taking good ideas from others and turning them into great (and profitable) applications, wouldn’t have it any other way, would they? Cloud computing is in its infancy and has had its fair share of challenges, and thus provides a perfect opportunity for Microsoft to enter and provide a stable platform that enables the security, robustness and credibility necessary for the enterprise to jump on board.

Update (08/19): Inklings of a “Cloud OS” from Microsoft, codenamed Midori, are beginning to trickle out.

Filed under: Cloud Computing, On Demand, SaaS

Next-gen UGC web app from Animoto

I came across this gem last night – it’s a web-based tool from Animoto that enables users to create Hollywood-quality video clips using their photos and music. The sample below is something I cobbled together — from scratch — in less than 3 minutes (make sure your sound is on). This is a fantastic example of the continuing evolution and growing sophistication of software moving to the on-demand model.

Key Features:
  • Use photos from your desktop, or directly from other established photo-sharing sites such as Flickr and Facebook
  • Automatic synchronization of images and music (music can be uploaded or selected from an online library)
  • Export feature to YouTube or local hard disk; can be embedded YouTube-style in any web page
  • Special effects are applied based on image and music CONTENT (i.e., a la kaleidoscope/visualization feature in iTunes or WinAmp)
  • Free service for 30 second clips

Update 5:21PM: Further digging revealed that Animoto is, in fact, using Amazon’s cloud computing platform to deliver this service.

Filed under: Cloud Computing, On Demand, SaaS